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    Frequently Asked

    GENERAL

    Where can I try on these dresses?

    COME AND MAKE YOURSELF AT HOME

    You’ll find us at 1/130 Kingston Road, Underwood, conveniently located between Brisbane and the Gold Coast.

    Our beautiful, sunlit boutique has private bridal rooms, plenty of space for your favourite people and a team ready to make you feel right at home from the moment you arrive.

    👉 Bridal Guides | Bridal wear in Brisbane

    What is your price range?

    SOMETHING BEAUTIFUL FOR EVERY BUDGET

    Our wedding dresses range from $1,200 to $8,000, with a beautiful mix of styles, silhouettes and designers across every price point. Our formalwear collection ranges from $280 to $1,200.

    We believe finding a dress you love should feel exciting from beginning to end, including when it comes to your budget. Your stylist will help you explore the options that feel right for you, with honest advice and plenty of gorgeous possibilities.

    Payment plans are also available, giving you the flexibility to secure your dream dress and spread the cost over time.

    What does ready-to-wear mean?

    SHORT ON TIME, NOT ON STYLE

    For brides working with a shorter timeline, our curated collection of ready-to-wear gowns means you can still find something truly gorgeous without the long wait.

    These gowns are already made in standard sizes and lengths, and can be ready to ship within 3 to 5 business days, subject to availability.

    Perfect for the last-minute bride, the time-conscious bride, or anyone who simply falls in love and wants her dress sooner. Your stylist will help you find the best size and guide you through any alterations needed for a beautiful final fit.

    What does made to order mean?

    MADE FOR YOU, WORTH THE WAIT

    Our made-to-order gowns begin their journey once you say yes. Your chosen dress is ordered especially for you in your selected style, colour and size.

    Depending on the designer, you may also be able to make it feel a little more you by adding sleeves, changing the fabric or personalising certain design details.

    Made-to-order is different from fully bespoke, as your gown is created from an existing design usually in a standard size however some can be made with split sizes and closer measurements.

    Because it is individually produced, it will take a little longer to arrive, but beautiful things are worth waiting for.

    Your stylist will take care of the details and guide you through sizing, customisation options, timelines and any alterations needed for the perfect final fit.ordering timelines and any alterations your gown may need.

    What is a trunk show?

    DESIGNER GOWNS, POPPING IN

    A trunk show is a special event at a bridal boutique where a designer's collection is showcased for a limited period.

    These showcases often feature a new collection of styles our boutique had not ordered yet, or unique styles that aren't always available at the boutique.

    For upcoming trunk shows, visit our Trunk Show page and book an appointment with the hosting boutique.

    I’m a last minute bride—what can you do for me?

    WE GOT YOU

    No worries! We have a small collection of ready-to-wear gowns and samples available for immediate purchase. Perfect for brides on a tight timeline who still want a beautiful dress without the wait.

    What payment options do you offer?

    A LITTLE FLEXIBILITY

    We offer a couple of simple ways to pay for your dress:

    Pay in full of course we are a small business and we appreciate the small support of paying in full, however we understand that's not always easy for everyone, so we have payment plan options.

    WAYS TO PAY:

    Instore
    Easy payments with EFTPOS in store and cash options as well..

    Over the Phone
    Easy payments with EFTPOS in store and cash options as well..

    Bank transfer
    Pay securely and directly from your bank account.

    Lay-by & payment plans
    Secure your dress with a 60% deposit, then spread the remaining balance across manageable monthly payments.

    Your gown will need to be paid in full before or on your collection date.

    If you would like to set up a payment plan or talk through your options, just ask your stylist.

    We are always happy to help.

    What size bridal sample dresses do you carry?

    BEAUTIFUL DRESS, BEAUTIFUL FIT

    Our bridal samples range from sizes 2 to 26, with many gowns available to order up to size 30, depending on the designer.

    Bridal sizing can be a little different from your everyday clothing size, so please do not let the number on the label worry you. Our stylists use clever fitting techniques to help you see how each gown will look and feel in the right size. Our samples vary in sizing to be inclusive. We measure and order our gowns to be the right fit your individual needs. 

    Every bride deserves to feel beautiful, confident and completely herself while finding her dress.

    👉Bridal Guides | Sample Sizes

    TRYING ON GOWNS

    When should I start wedding dress shopping?

    Most brides should begin shopping 9–12 months before their wedding. You can read our full bridal timeline guide here.

    👉 Bridal Guides | Wedding Dress Timeline

    Do you take walk-in appointments?

    At After Five, we're an appointment only boutique, so we don't offer walk-ins.

    We believe every bride and formalwear guest deserves a personalised, one-on-one styling experience, and booking an appointment ensures one of our experienced stylists is ready to welcome you and help you find the perfect dress.

    If you're hoping to visit us at the last minute, don't worry! Simply check our bookings online or give us a quick call. If we have a spot available, we'll always do our very best to fit you in.

    We can't wait to welcome you into the boutique, help you try on beautiful dresses, and be part of your special moment. See you soon! ✨ xx

    Can I bring guests with me?

    Absolutely! Bring your whole support crew, there’s plenty of space for your wedding party or formal group to join in the fun. If you have a party more than 4 please let the team know so we can accommodate.

    What should I expect during my appointment?

    When you arrive, make yourself at home, relax in our stylish lounge and browse our gowns.

    After check-in, your consultant will introduce herself and guide you to a private room. You’ll share your dream dress ideas and get an overview of the appointment.

    Then, we’ll pop the bubbles and start trying on gowns! You’ll choose dresses with help from your friends and our expert team. Just bring an open mind, positive vibes, and your crew ready to enjoy the experience!

    How far in advance should I order my gown?

    Our gowns at After Five Bridal + Formal are made to order, so we recommend ordering at least 8 to 12 months before your wedding.

    Production takes 4 to 8 months, depending on the gown, and this timeline ensures your dress arrives beautifully made and on time. Rush orders may be possible, but can incur an extra fee.

    What’s the difference between designer and non-designer wedding dresses?

    Designer wedding dresses focus on higher-quality fabrics, refined construction and thoughtful design, offering a more elevated bridal experience.

    👉 Bridal Guides | Designer Wedding Dresses

    How do I choose the right wedding dress?

    Choosing the right wedding dress starts with understanding your wedding style, comfort and fit preferences.

    Our guide for Brisbane brides walks you through the process step by step.

    👉 Bridal Guides | How to choose a wedding dress

    SHIPPING

    Do You Deliver Worldwide?

    We offer worldwide shipping via DHL. Delivery typically around 2 weeks.

    This is country specific and will be worked out with the team upon ordering.

    How long does it take for my order to be delivered?

    Whether she is travelling across Australia or heading overseas, your ready-to-wear gown will be carefully packaged by our team and sent on her way with plenty of care and attention.

    You will receive tracking details once your gown has been dispatched, and a signature will be required upon delivery.

    Please allow approximately 3 to 7 business days for delivery within Australia and up to 3 weeks for international delivery.

    These timeframes begin once your gown has been dispatched. If you are ordering a made-to-order gown, remember to allow for its production time as well as shipping and handling.

    Before placing your order, please double-check your name, address and delivery details. Customers are responsible for any additional costs or losses resulting from incorrect information being provided.

    How much is shipping?

    Shipping for wedding dresses varies depending on the weight and destination, so we will provide a separate quote once your order is confirmed.

    For formal and bridesmaid dresses, a flat shipping fee of $30 applies. If you’d like an estimate before ordering, feel free to contact us.

    RETURNS

    Can I return my dress?

    Because made-to-order dresses are specially crafted just for you, we do not accept returns or exchanges unless the item is faulty.

    Please choose carefully and refer to our sizing guide or reach out for assistance before placing your order.

    ORDERING

    How far in advance should I order my made-to-order gown?

    Our gowns at After Five Bridal + Formal are made to order, so we recommend ordering at least 6 -12 months before your wedding.

    Production takes 4 to 8 months, depending on the gown, and this timeline ensures your dress arrives beautifully made and on time.

    Rush orders with a lead time as little as 3 months can be possible, but can incur an extra fee.

    How do I choose which size to order?

    Each product page includes our size chart. If you're between sizes, we recommend choosing the size that fits your largest measurement and then having the gown altered for a perfect fit.

    Split sizing is available upon request. For assistance, contact our support team at hello@after5l.com.au

    Do You Offer Style Modifications?

    We can make minor modifications to our designs, such as adjusting neckline depth or length.

    For specific requests, contact our support team at hello@after5.com.au

    Will I need alterations?

    Most wedding gowns will need a few alterations to create that beautiful, made-for-you fit.

    This may include adjusting the hem, refining the bodice, adding a bustle or making small changes so your gown sits exactly as it should.

    We recommend having your dress tailored by an experienced bridal alterations specialist who understands the structure, fabrics and delicate details of wedding gowns.

    Alterations are arranged separately and are not included in the price of your dress. Your stylist can guide you on what may be needed and help you feel prepared for the final stages of your gown journey.

    When should I order my dress?

    To ensure the perfect fit and allow time for any alterations, we recommend the following order timelines:

    Bridesmaid Dresses – Order at least 16 weeks before you need to wear it.

    Wedding Dresses– Order at least 8 months before your wedding date to allow time for production and fittings.

    Formal Dresses – Order at least 16 weeks before the wedding to ensure timely delivery and alterations.

    Ordering early helps avoid rush fees and ensures your dress arrives stress-free and on time!

    still need help?

    Contact Us

    Didn't find the answer you're looking for? We are here to help! Head to the contact page and send us a message or give us a call.