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Frequently Asked

GENERAL

Where can I try on these dresses?

Visit our modern boutique just a stone’s throw from Brisbane’s CBD at 1/130 Kingston Road, Underwood QLD 4119. Try on your favourites in a relaxed, welcoming space with expert help every step of the way.

What is your price range?

Our wedding dresses range from $1,000 to $4,000, with options to suit a variety of styles and budgets. Formalwear starts at $280 and goes up to $2,000. We offer a curated selection that balances quality, style, and value—so you can find the perfect dress without the stress.

What does ready-to-wear mean?

Ready-to-wear gowns are pre-designed and made in standard sizes, available to try on and buy with minimal wait or alterations. They offer a quicker, often more affordable option than custom dresses—perfect for last-minute events or those who want to see the gown before committing.

What does made to order mean?

Made-to-order gowns are created after you place your order, based on your chosen style and size. They often allow small customisations—like sleeves or fabric changes—depending on the designer. While not fully custom, they offer a more personal fit and require a longer lead time than ready-to-wear.

What is a trunk show?

A trunk show is a special event at a bridal boutique where a designer's collection is showcased for a limited period. These events often feature new or unique styles that aren't always available at the boutique. Special discounts are usually offered during trunk shows, making it an excellent opportunity to find your perfect gown.

For upcoming trunk shows, visit our Trunk Show page and book an appointment with the hosting boutique.

I’m a last minute bride—what can you do for me?

No worries! We have a small collection of ready-to-wear gowns and samples available for immediate purchase. Perfect for brides on a tight timeline who still want a beautiful dress without the wait.

What payment options do you offer?

We offer the following payment options:


Bank Transfer – A simple and secure way to pay directly from your account.

Lay-by – Start with a 50% deposit, then make monthly repayments. The balance must be fully paid by your dress collection date.

If you have any questions about setting up a lay-by plan, feel free to contact us!

TRYING ON GOWNS

When is the best time to book an appointment?

We recommend booking 12 to 9 months before your wedding to ensure the best selection and service.

Do you take walk-in appointments?

Walk-ins are welcome for formalwear appointments, subject to availability. For bridal appointments, we ask that you book in advance so we can give you our full attention.

Can I bring guests with me?

Absolutely! Bring your whole support crew—there’s plenty of space for your wedding party or formal group to join in the fun.

What should I expect during my appointment?

When you arrive, make yourself at home—relax in our stylish lounge and browse our gowns. After check-in, your consultant will introduce herself and guide you to a private room. You’ll share your dream dress ideas and get an overview of the appointment. Then, we’ll pop the bubbles and start trying on gowns! You’ll choose dresses with help from your friends and our expert team. Just bring an open mind, positive vibes, and your crew ready to enjoy the experience!

How far in advance should I order my gown?

Our gowns at After Five Bridal + Formal are made to order, so we recommend ordering at least 8 to 10 months before your wedding. Production takes 4 to 8 months, depending on the gown, and this timeline ensures your dress arrives beautifully made and on time. Rush orders may be possible, but can incur an extra fee.

SHIPPING

Do You Deliver Worldwide?

We offer worldwide shipping via DHL. Delivery typically takes 3-7 business days. Customers are responsible for any customs charges, import duties, or taxes. Contact your local customs office for more information on potential additional charges.

How long does it take for my order to be delivered?

Ready-to-wear gowns purchased online and from After Five Bridal and Formal are carefully packaged for international travel and shipped via DHL. You will receive a tracking number, and a signature will be required upon delivery. Please allow 3-7 business days for delivery, and ensure you account for shipping and handling time in addition to the gown's construction period.

Customers are responsible for all duties, taxes, or customs fees where applicable. For more information, please contact your local customs office.

Please double-check your delivery information to avoid any issues. Customers are responsible for any fees or losses related to orders delivered to an incorrect address. 

How much is shipping?

Shipping for wedding dresses varies depending on the weight and destination, so we will provide a separate quote once your order is confirmed. For formal and bridesmaid dresses, a flat shipping fee of $30 applies. If you’d like an estimate before ordering, feel free to contact us.

RETURNS

Can I return my dress?

Because made-to-order dresses are specially crafted just for you, we do not accept returns or exchanges unless the item is faulty. Please choose carefully and refer to our sizing guide or reach out for assistance before placing your order.

ORDERING

How far in advance should I order my made-to-order gown?

Our gowns at After Five Bridal + Formal are made to order, so we recommend ordering at least 6 -8 months before your wedding. Production takes 4 to 8 months, depending on the gown, and this timeline ensures your dress arrives beautifully made and on time. Rush orders with a lead time as little as 3 months can be possible, but can incur an extra fee.

How do I choose which size to order?

Each product page includes our size chart. If you're between sizes, we recommend choosing the size that fits your largest measurement and then having the gown altered for a perfect fit. Split sizing is available upon request. For assistance, contact our support team at info@afterfivebridal.com.

Do You Offer Style Modifications?

We can make minor modifications to our designs, such as adjusting neckline depth or length. For specific requests, contact our support team at info@afterfivebridal.com.

Will I need alterations?

Yes, most wedding gowns need alterations for the perfect fit. Our gowns are designed with this in mind and should be tailored by a reputable alterations specialist. Please note that alteration costs are not included and are the responsibility of the bride.

When should I order my dress?

To ensure the perfect fit and allow time for any alterations, we recommend the following order timelines:

Bridesmaid Dresses – Order at least 16 weeks before you need to wear it.

Wedding Dresses– Order at least 8 months before your wedding date to allow time for production and fittings.

Formal Dresses – Order at least 16 weeks before the wedding to ensure timely delivery and alterations.

Ordering early helps avoid rush fees and ensures your dress arrives stress-free and on time!

still need help?

Contact Us

Didn't find the answer you're looking for? We are here to help! Head to the contact page and send us a message or give us a call.