At After Five Bridal, we keep the process simple, supportive and exciting from start to finish.

During your appointment, your stylist will guide you through finding the perfect gown and selecting the best size for your body and fit preferences. We’ll take professional measurements and detailed notes to ensure your gown is ordered as accurately as possible.

We measure bust, waist and hips as standard, and arm measurements where required depending on the gown style. For brides ordering online, we always recommend being professionally measured before placing your order.

All of our gowns are made to standard sizing rather than made-to-measure, so alterations are usually required for that final perfect fit. Adjustments such as hems, straps and small fit refinements are very normal in bridal. We’re always happy to recommend trusted seamstresses to help with finishing touches.

Unlike traditional couture processes, we don’t offer multiple fittings throughout production. Our experienced team, detailed measurements and stylist notes allow us to streamline the process while keeping our gowns more accessible and affordable for our brides.

If you expect any significant body changes between ordering and your gown arriving, we recommend chatting with your stylist before placing your order so we can guide you through the best options.

Our made-to-order process is designed to feel effortless and completely personalised to you.

At your appointment, you’ll work one-on-one with one of our stylists to find the gown that feels just right. Once you’ve chosen your dress, we’ll take the required measurements and select the most suitable size for your order using our standard size chart.

Your gown is then specially made for you and carefully checked by our beautiful team before you’re contacted for your collection appointment.

From saying yes to your dress through to gown arrival, our focus is always on creating a seamless and memorable experience for every After Five bride.

As a small business, we absolutely love when our brides choose to pay in full at the time of ordering, however, we completely understand that this isn’t always possible.

To secure your gown, we require a 60% deposit at the time of purchase, with flexible payment plans available for the remaining balance so you can spread payments out in a way that works for you.

Our gorgeous gowns are made to order with an average production time of 6–8 months.

Occasionally, we’re able to work a little magic behind the scenes and secure faster turnaround times depending on the style and production schedule. Just chat with your stylist and we’ll always do our best for your timeframe.

We also offer standard and priority ordering options depending on your wedding date, which your stylist will guide you through at appointment.

Once your gown has arrived and been dispatched, you’ll receive tracking details via email. We ship Australia-wide on all gowns, veils and accessories, with international shipping available at an additional fee.

When your gown arrives, we recommend trying it on as soon as possible in a clean, makeup-free environment (no lotions or fake tan). If you have any concerns about fit or measurements, please contact us within 24 hours of delivery with photos so we can assist promptly.

We ship worldwide for all Veils, Accessories and Ready to Wear Collection dresses.

For Australian bridal orders, our postage fee is $250 and includes tracked shipping, secure and protective packaging, signature on arrival, and full insurance for added peace of mind.

International postage is quoted based on the item and destination and will be confirmed at the time of order.

For international orders, please note that import duties, taxes and customs charges are not included in your order total and are the responsibility of the buyer. These fees are set by the destination country’s customs office and are payable upon delivery or collection. We always recommend checking with your local customs office prior to purchase to avoid any surprises.

At After Five Bridal, each gown is created or selected especially for you, which means all made-to-order dresses are final sale. We are unable to offer refunds or exchanges on bridal gowns, sample sale pieces, or imperfect veils and accessories. We recommend taking your time during your appointment, and our team is always happy to provide additional images or guidance to help you feel confident in your choice before ordering.

Payments are non-refundable, including in the event of a cancellation, and full payment remains required for any special order items.

If an event is cancelled, we ask that you notify our team as soon as possible. Any items ordered or secured from stock will still require full payment.

For Ready to Wear formal pieces (non-bridal), we offer more flexibility:

• In-store purchases may be eligible for an exchange or credit note if the item isn’t quite right
• Online purchases (without boutique assistance) may be eligible for a refund, less shipping costs

Ready to Wear returns must be requested within 48 hours of receiving your order by contacting hello@afterfive.com. Once approved, items must be returned within 14 days (Australia) or 21 days (international). All items must be unworn, unaltered, unwashed and in original condition.

For hygiene reasons, earrings and headpieces/headbands are non-returnable.

We always recommend checking sizing carefully and chatting with our team if you’re unsure. We’re here to help you get it right the first time.

Because each bridal gown is made to order just for you, we’re unable to offer returns or refunds for change of mind, changed circumstances, or wedding cancellations.

If your gown hasn’t gone into production yet, we may be able to help with small order changes where possible, just reach out to our team and we’ll always do our best to assist.

Once your order is placed, it’s created specifically for you based on your chosen style, size and details, so we’re unable to offer refunds if the gown doesn’t suit or if you simply change your mind. That said, we’re always here to support you in choosing a gown you truly love before you say YES!

We’d love to hear from you!

PHONE - 0406 828 069

EMAIL - hello@after5.com.au

If we don’t get to your call, we may be with a bride in an appointment, but we promise we’ll get back to you as soon as we can.

Our boutique is open by appointment 7 days a week. For all marketing and production enquiries, our team operates Monday to Friday.

Pop us an email or leave a message and we’ll come back to you as soon as possible.